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What is a 403 forbidden error?

Solution

403 forbidden is an error that comes out when you use a wrong Kukunda number and password combination.

To troubleshoot check the following:

  1. Is your username correct? Your username on the app should be your full Kukunda Number e.g. +2638644922222. Make sure you include the ‘+263′ part and no extra spaces before and after the number.
  2. Enter a correct password: Check your email for your Kukunda Password. Alternatively you can change your password on the Customer Portal and set it accordingly on the app.
  3. Authentication username/ Authentication user: If you are using Zoiper on the settings you must ensure your Authentication username is set. It is in the format “+2638644922222@africom.com”, no space before or after the number.
  4. Check your internet connection. Kukunda is an internet based service, it requires a stable internet connection.
 
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Article details
Article ID: 6
Category: Common Errors
Date added: 2016-02-19 17:38:27
Views: 1194
Rating (Votes): Article rated 2.9/5.0 (176)

 
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