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Unable to hear caller - they can hear me but i am unable to hear them.

Solution

If you are on wifi try turning off wifi from your phone and use your mobile data

 

Or try disabling STUN (these are advanced settings please follow instructions carefully).

Open the Settings menu, select Preferences and then open the Account section. After that go to "Advanced" section. Now go to the SIP account that you are experiencing the issues with and disable all settings that are not explicitly required by your VoIP provider such as:

BLF,
Subscribe Presence,
Publish presence,
Send KPML,
Use Rport,
Use Rport media,
Force RFC-3264

Then use the drop-down menus and set STUN to Do Not use STUN and Subscribe for MWI to Disabled.

 

 

 
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Article details
Article ID: 12
Category: Making Calls
Date added: 2016-03-09 12:40:49
Views: 310
Rating (Votes): Article rated 3.7/5.0 (52)

 
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